Outages have affected websites, apps, and customer services for Albert Heijn and its sister chains, Etos and Gall & Gall, since Sunday afternoon. In Belgium, Delhaize customers are reporting similar failures with online orders and service. Electronic shelf labels in stores currently display last week's promotional prices, though the company stated customers will be compensated for missed discounts. Ahold Delhaize is investigating the cause and has not confirmed whether customer data was stolen or if the event is linked to separate refrigeration attacks on French supermarkets.
Tuesday, October 20, 2026
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Albert Heijn Warns of Store Shortages After Cyberattack Halts Distribution
Cybersecurity8 days ago
A security breach at Ahold Delhaize has disabled online grocery deliveries and prompted the cancellation of all existing orders for its Albert Heijn supermarkets. CEO Margaret Versteden-van Duijn confirmed to NOS that several distribution centers in the Netherlands are at a complete standstill after the company shut down IT systems as a precaution. Fresh produce, including fruit and vegetables, is the most affected category, although frozen goods remain widely available because they are supplied through separate channels.
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